KYC Policy

  1. Introduction 
    1. This Know Your Customer (KYC) Policy outlines the procedures and guidelines for verifying the identity of Users on ludoislife.com to ensure compliance with legal and regulatory requirements and to prevent fraudulent activities.

 

  • Objectives
  • To verify the identity of Users.
  • To establish a reasonable assurance that the account is operated by the person whose identity has been verified.
  • To comply with applicable legal and regulatory requirements.
  • To mitigate risks related to money laundering, fraud, and identity theft.
  • User Identification Procedures
  • Information Collection

 

    1. Users will be required to provide the following information:
      • Full Name
      • Date Of Birth
      • Address
      • Email Address
      • Mobile Number
      • Government Issued Photo ID (e.g., PAN card, Aadhaar card, Passport, Driver's License)
    2. Verification Process
    3. Users must upload clear and legible copies of their government-issued photo ID.
    4. ludoislife.com will verify the information provided by Users against official databases where applicable.
    5. Additional documentation may be requested if the initial verification fails or if there is a need for further verification.

 

  • Authentication Procedures
  • Users will receive a verification code via email or SMS which they must enter on the website to confirm their identity.
  • For address verification, Users may be required to submit a recent utility bill, bank statement, or any other official document that includes their name and address.

 

  • Record Keeping
  • ludoislife.com will maintain records of all documents submitted by Users during the KYC process.
  • Records will be kept for a minimum of five years from the date of termination of the relationship with the User.
  • All records will be stored securely and access will be restricted to authorized personnel only.
  • Risk Management
  • Users will be classified into risk categories (low, medium, high) based on the information provided and the results of the verification process.
  • Enhanced due diligence will be conducted for Users classified as high risk, which may include additional documentation and more frequent reviews of their accounts.
  • User Responsibilities
  • Users must ensure that the information provided is accurate and up-to-date.
  • Users must notify ludoislife.com immediately of any changes to their personal information.
  • Users must comply with all requests for information and documentation as part of the KYC process.
  • Non-Compliance
  • Failure to provide the required information or documentation may result in the suspension or termination of the User's account.
  • ludoislife.com reserves the right to take legal action against Users who provide false information or engage in fraudulent activities.
  • Privacy and Confidentiality
  • All personal information collected during the KYC process will be handled in accordance with ludoislife.com's Privacy Policy.
  • ludoislife.com will take all necessary measures to ensure the confidentiality and security of Users' personal information.
  • Review and Amendments
  • This KYC Policy will be reviewed periodically and may be amended as necessary to comply with regulatory requirements and to address operational needs.
  • Users will be notified of any significant changes to the policy.

 

  • Contact Information
  • For any queries or assistance regarding the KYC process, Users can contact our customer support team at support@ludoislife.com.

 

 

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