Privacy and Management of Personal Data Policy

  • Introduction

      1. Ludoislife.com is committed to protecting the privacy and security of our users' personal data. 

      2. This Privacy and Management of Personal Data Policy outlines how we collect, use, store, and manage personal data, as well as the rights of users regarding their personal information.

 

  • Scope and Application

  • This policy applies to all users of Ludoislife.com and governs the collection, use, and management of personal data through our website and mobile applications.

  • Data Collection

  • Types of Data Collected We collect various types of personal data, including but not limited to:

  • Account Information: Name, email address, phone number, and login credentials.

  • Payment Information: Payment details such as credit/debit card numbers, billing address, and transaction history.

 

      1. Usage Data: Information about how you use our services, including IP address, device information, browsing behaviour, and interactions with the platform.
      2. Communication Data: Records of communications with our support team and other interactions with Ludoislife.com.
    1.  Methods of Collection
      1. Direct Collection: Data provided directly by users during account creation, transactions, and communications.
      2. Automated Collection: Data is collected through cookies, tracking technologies, and server logs during the use of our services.
  1. Data Usage
    1. Purpose of Use: We use personal data for the following purposes:
      1. Account Management: To create and manage user accounts, process transactions, and provide customer support.
      2. Service Improvement: To analyze usage patterns, improve our services, and develop new features.
      3. Marketing and Communication: To send promotional materials, updates, and information about our services (with user consent).
      4. Legal Compliance: To comply with legal obligations and respond to lawful requests from authorities.
    2. Legal Basis for Processing: We process personal data based on the following legal grounds:
      1. Consent: When you provide consent for specific processing activities.
      2. Contract: When processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract.
      3. Legitimate Interests: For purposes such as improving our services and ensuring security, provided such interests do not override your rights and freedoms.
      4. Legal Obligation: When required to comply with legal obligations.
  2. Data Storage and Security
    1. Data Retention: Personal data is retained for as long as necessary to fulfill the purposes outlined in this policy or as required by law. We periodically review and delete or anonymize data that is no longer needed.
    2. Data Security: We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.
  3. Data Sharing and Disclosure
    1. Third-Party Service Providers: We may share personal data with third-party service providers who assist us in operating our services, such as payment processors, analytics providers, and cloud service providers. These parties are contractually obligated to protect personal data and use it only for the specified purposes.
    2. Legal Requirements: We may disclose personal data when required to do so by law or in response to valid legal requests, such as court orders or government investigations.
    3. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, personal data may be transferred as part of the transaction. We will notify users of such changes and ensure that the data is handled according to this policy.
  4. User Rights
    1. Access and Correction: Users have the right to access and request corrections to their data. Requests can be made by contacting support@ludoislife.com.
    2. Data Deletion: Users can request the deletion of their personal data, subject to legal and contractual obligations. We will process deletion requests within a reasonable timeframe.
    3. Data Portability: Users have the right to receive a copy of their personal data in a structured, commonly used, and machine-readable format, and to transfer it to another data controller.
    4. Objection and Restriction: Users may object to or request the restriction of the processing of their personal data under certain circumstances, such as when data is processed based on legitimate interests.
  5. Cookies and Tracking Technologies
    1. Cookies Usage: We use cookies and similar technologies to enhance user experience, analyze usage patterns, and provide personalized content. Users can manage cookie preferences through their browser settings.
    2. Tracking Technologies: We may use tracking technologies such as web beacons and pixels to collect information about user interactions with our services. This helps us understand user behaviour and improve our offerings.
  6. Policy Updates
    1. We may update this policy periodically to reflect changes in our practices or legal requirements. Users will be notified of significant changes, and the updated policy will be posted on Ludoislife.com 
  7. Contact Information
    1. For questions or concerns regarding this Privacy and Management of Personal Data Policy, or to exercise your rights, please contact us at:
      1. Email: privacy@ludoislife.com
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