Dispute Resolution Policy
  • Introduction

      1. Ludoislife.com is dedicated to providing a positive and seamless gaming experience for all users. However, we acknowledge that disputes may occasionally arise between users and Ludoislife.com.

      2. This Dispute Resolution Policy outlines the process for addressing and resolving disputes in a fair, efficient, and transparent manner.

  • Objectives

      1. Prompt Resolution: Resolve disputes in a timely and efficient manner.

      2. Fairness: Ensure a fair and unbiased process for all parties involved.
      3. Transparency: Provide clear procedures and channels for dispute resolution.

  • Dispute Resolution Process

    1. Initial Contact

      1. Users should first contact Ludoislife.com’s Customer Support team to address any issues or concerns. This can be done through email at support@ludoislife.com or via the in-app support chat.

      2. Provide detailed information about the issue, including any relevant account details, transaction information, and a description of the dispute.
    2. Internal Review
      1. Ludoislife.com will review the dispute internally. This process involves examining all relevant information and communicating with the user to gather any additional details if needed.
      2. Our support team aims to resolve the dispute within 7-10 business days from the receipt of the complaint. Users will be notified of the outcome and any actions taken.



  1. Escalation

    1. If the dispute is not resolved to the user’s satisfaction through internal review, the user may escalate the issue by requesting a formal review.

    2. The escalation request must be submitted in writing to disputes@ludoislife.com. Provide a summary of the dispute, steps already taken, and reasons for dissatisfaction with the initial resolution.

  2. Formal Review

    1. A formal review will be conducted by a senior member of the Ludoislife.com team or an independent mediator. This process includes a thorough examination of all relevant evidence and documentation.

    2. The formal review aims to be completed within 15-20 business days. A final decision will be communicated to the user, including any remedial actions or compensations, if applicable.

  • Alternative Dispute Resolution (ADR)

    1. Mediation

      1. If the formal review does not resolve the dispute, users may request mediation. Mediation involves a neutral third party assisting in negotiating a mutually acceptable resolution.

      2. Users can request mediation by contacting us at mediation@ludoislife.com. Mediation costs, if any, will be shared between Ludoislife.com and the user.

    2. Arbitration

      1. If mediation is unsuccessful, arbitration may be pursued. Arbitration involves a binding decision made by an arbitrator or arbitration panel.

      2. Arbitration will be conducted in accordance with the rules of the chosen arbitration institution, such as the Indian Council of Arbitration (ICA). The arbitration decision is final and binding. 

  • Jurisdiction

      1. All disputes and legal matters will be governed by the laws of the Republic of India.

      2. The courts of Jaipur, Rajasthan, India, shall have exclusive jurisdiction over any legal proceedings related to disputes under this policy.

  • User Responsibilities

      1. Users must provide accurate and complete information during the dispute resolution process.

      2. Users should cooperate fully with Ludoislife.com and any third parties involved in the dispute resolution process.

  • Contact Information

      1. For initial contact, formal reviews, or mediation requests, users may reach out to the following:

        1. Customer Support: support@ludoislife.com

        2. Formal Review Requests: disputes@ludoislife.com

        3. Mediation Requests: mediation@ludoislife.com

  • Policy Review and Updates

    1. This Dispute Resolution Policy is reviewed periodically to ensure it remains effective and compliant with applicable laws.

    2. Users will be notified of any significant changes to the policy, and the updated policy will be posted on Ludoislife.com.

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