Self-Exclusion Policy

  • Introduction

  • Ludoislife.com is committed to promoting responsible gaming and providing a safe and enjoyable gaming environment for all players. We recognize that while most players use our platform for entertainment, some may face challenges in maintaining control over their gaming activities. Our Self-Exclusion Policy aims to offer players the tools and support they need to take a break from gaming when necessary.

  • Objectives

  • Provide a Safe Environment: Ensure a safe and responsible gaming environment for all users.

  • Support Players in Need: Offer assistance to players who may be experiencing gaming-related issues.
  • Encourage Responsible Gaming: Promote responsible gaming practices and help players maintain control over their gaming activities.

  • Self-Exclusion Options

  • Temporary Self-Exclusion

  • Players can opt for a temporary self-exclusion period of 1 month, 3 months, or 6 months.

  • During this period, players will not be able to access their accounts or participate in any games on Ludoislife.com.
  • After the temporary self-exclusion period ends, players will automatically regain access to their accounts.
  • Permanent Self-Exclusion
  • Players who wish to take a long-term break from gaming can choose permanent self-exclusion.
  • Permanent self-exclusion means the player’s account will be permanently closed, and they will not be able to reopen it or create a new account in the future.
  • This option is intended for players who feel they need an indefinite break from gaming activities.

  • How to Request Self-Exclusion

  • Online Request

  • Players can request self-exclusion by logging into their accounts and accessing the responsible gaming section under account settings.

  • Select the desired self-exclusion period and submit the request.

  •  Email Request

  • Players can send an email to support@ludoislife.com with their username, registered email address, and the desired self-exclusion period.

  • Our support team will process the request and confirm the self-exclusion via email.

  • During the Self-Exclusion Period

  • Players will not receive any marketing or promotional materials from Ludoislife.com.

  • All ongoing game sessions will be terminated, and any remaining balances in the player’s account will be handled according to our withdrawal policy.
  • Players will not be able to access their accounts or participate in any games on Ludoislife.com.

  • Post Self-Exclusion

  • For temporary self-exclusion, access to the account will be automatically restored once the exclusion period ends.

  • For permanent self-exclusion, the account will remain closed indefinitely, and players will not be able to create a new account.

  • Support and Resources

  • We provide information on organizations and helplines that offer assistance with gaming addiction.

  • Links to external resources and support groups are available on our website.

  • Monitoring and Review

  • Ludoislife.com regularly reviews its self-exclusion procedures to ensure they are effective and meet the needs of our players.

  • We welcome feedback from players on how we can improve our self-exclusion policy and responsible gaming measures.

  • Contact Information

  • For more information or if you need assistance with self-exclusion, please contact our support team at support@ludoislife.com.

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